Terms & Conditions
Cancellation Policy / Returns
By accessing or using the services of Spring Rock L.L.C-FZ, you agree to comply with and be bound by the following Terms and Conditions.
Company Information
Spring Rock L.L.C-FZ
Trade License No: 2539542.01
Licensed by: Meydan Free Zone
Registered Office Address:
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
Email: info@istarnational.com
Phone: +971 50 460 8514
Products & Services
We supply security and surveillance equipment including CCTV devices and related installation services.
All orders are subject to:
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Product availability
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Technical feasibility
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Site readiness for installation services
Pricing & Payment
All prices listed on our website are in US Dollars (USD).
Spring Rock L.L.C-FZ reserves the right to modify product pricing without prior notice.
Limitation of Liability
Spring Rock L.L.C-FZ shall not be held responsible for:
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Delays caused by third-party logistics
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Installation delays due to site conditions
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Improper use of installed equipment
🛠️ 4. INSTALLATION SERVICE POLICY
Installation services provided by Spring Rock L.L.C-FZ are subject to prior site inspection and customer approval.
Site Readiness Requirement
Customers must ensure that the installation site is prepared with:
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Required electrical points
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Network infrastructure
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Civil works (if applicable)
Failure to meet site readiness requirements may result in installation delays.
Installation Charges
Installation and service charges are:
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Non-refundable
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Non-transferable
once the installation process has commenced.
Refund Eligibility
Products that have been installed or activated are not eligible for return or refund under any circumstances.
Service Scheduling
Installation appointments will be scheduled within:
3–7 working days following confirmation of site readiness.US Dollars